Privacy Policy – Wooden Wonders
Last updated: 17 April 2026
At Wooden Wonders, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Name and surname
- Email address
- Phone number
- Delivery and billing address
Order Information
- Products purchased
- Order history
- Payment method (processed securely via third-party providers)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you regarding your purchase
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
We will never sell or rent your personal information to third parties.
3. Payment Security
All payments are processed securely through trusted third-party payment providers (such as Yoco or similar platforms).
We do not store your card or payment details on our website.
4. Sharing of Information
We only share your information where necessary, including:
- Courier companies (for delivery)
- Payment providers (to process transactions)
- Website service providers (hosting, plugins, analytics)
All third parties are required to handle your information securely.
5. Cookies
Our website uses cookies to:
- Improve your browsing experience
- Remember your preferences
- Analyse website traffic
You can disable cookies in your browser settings if you prefer.
6. Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to the processing of your data
To do so, please contact us using the details below.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
8. Retention of Information
We retain your information only for as long as necessary to:
- Fulfil your order
- Comply with legal and tax obligations
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: woodenwonders@twodoodles.com
Location: Somerset West, Western Cape, South Africa
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.